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Return & Exchange Policies

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

EXCHANGES

We replace travel SIM kits only if they are defective and never been activated according to telecom records. If you need to exchange it for the same item, send us an email at support@fizzfish.com for approval before shipping any item back to us. We will evaluate all orders on a case-to-case basis, and provide you the return address and a specific return code that is required for any exchange item to be accepted.
Please do not send your items back without a specific return code provided by us, or your items will not be accepted. Each customer is entitled to a maximum of one exchange per order.

REFUNDS

To be eligible for a refund, your travel SIM kit must be unopened, unused, never been activated, and in the same condition that you received it. It must also be in the original packaging. Once a SIM or a service is deemed "activated" according to telecom records, no refund will be entertained.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We reserve the right to refuse any refund requests for any products that are returned with damage and are unable to be resold at the purchase price.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
A 20% handling and restocking fee of the original purchase price is non-refundable for all returned items. If you receive a refund, the cost of handling and restocking will be deducted from your refund. Please do not send your items back without a specific return code provided by us, or your items will not be accepted.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fizzfish.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale and discounted items cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, we will send a refund to the gift giver for the value of your return. The refund process will proceed once the approved returned item is received. The gift giver will find out about your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver only with a receipt or proof of purchase.

SHIPPING

To return, exchange or refund your product, you should email us at support@fizzfish.com for approval before shipping any item back to us. We will evaluate all orders on a case-to-case basis, and provide you the return address and a specific return code that is required for any return item to be accepted.
You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.

Last updated Dec 29, 2018